Sue Wardle, Director of Links CRM Ltd has over 25 years’ experience in sales and business to business Customer Relationship Management.
In its simplest form Customer Relationship Management (CRM) is the business of delivering what your customers actually want, not what you think they want. Links CRM will help define, agree and implement a strategy that manages your company’s interactions with customers, clients and sales prospects.
We will help your business find, attract and win new customers; nurture and retain those that you already have as well as aiming to entice former clients back into the fold. By focusing your business and streamlining processes we also aim to reduce your marketing and client service costs. The end goal is complete customer satisfaction and thus a more profitable business for you.